Refund policy
We have a 7 - day return policy, which means you have 7 days after receiving your item to request a return.
Valid Reasons for Return
To maintain high standards, returns are ONLY accepted in the following cases:
Damaged Product: If the product is received in a broken or damaged condition.
Wrong Product: If you received an item different from what you ordered.
Wrong Color: If the color of the product delivered is different from your order selection.
Missing Items: If any part of the product or the package content is missing.
[Mandatory Unboxing Video Requirement]-
To prevent fraudulent claims, a clear Unboxing Video is Mandatory. You must record a continuous video while opening the courier package for the first time. The video must clearly show:
The shipping label on the package.
The intact seal of the package before opening.
The specific defect, wrong item, or missing part.
Requests without a proper unboxing video will be strictly rejected.
To start a return, you can contact us at adashishmarketinghub@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at adashishmarketinghub@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Customer Support & Satisfaction
At Winzoid, your satisfaction is our priority. While we have a strict return policy to keep our prices low and quality high, we are committed to helping you. If you have any issues with your order or have not received your package within the expected timeline, please reach out to our support team. We aim to resolve all queries within 24–48 hours to ensure you have a smooth shopping experience.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at adashishmarketinghub@gmail.com.